HealthPartners.com - Decision Support

Decision Support


	We can help when you need to make a tough decision. For many decisions, there are no clear answers or a single "right" option. When you're not sure what to choose, it can be stressful - especially if it involves your health. Now, you have access to Decision Support tools and resources from HealthPartners. Use these tools, on your own or with assistance, to make a confident, comfortable choice that is based on your values and personal preferences. Frequently Asked Questions about Decision Support. Frequently Asked Questions About Decision Support 1. What is Decision Support? Decision Support is a way to help you make decisions that are important to you, taking into consideration your values and personal preference. You can use HealthPartners Decision Support tools and resources independently, with some assistance or with complete coaching - the choice is yours. In healthcare, Decision Support helps you: Understand the pros and cons of each option Consider the value you place on each pro and con Participate actively with your doctor in choosing an option With Decision Support, you are not steered toward any particular decision. Instead, you get the help you need to make a choice that's right for you. 2. How does Decision Support help me? Many decisions do not have clear answers or a single "right" answer. Decision Support helps you to arrive at an informed decision that respects your own preferences and values. If you are having a hard time choosing one option over another, Decision Support can help you resolve the conflicts. It also gives you the tools to talk with your family and friends about your decisions, especially if there is disagreement about the best path to take. Research shows that people who use Decision Support are more satisfied with their decisions and their care experience. 3. What are examples of when Decision Support could be used? Decision Support can be used for any health and social decision when two or more options are available. Common decision support questions include but are not limited to: Should I have back surgery or physical therapy for lower back pain? Do I have weight loss surgery or lose weight by making diet and exercise changes? Do I continue working while I have chemotherapy? Should I arrange home care or facility care for a parent with dementia? 4. Who is decision support helpful for? Decision Support can help anyone facing a tough health or social choice with an unclear "best" option or pros and cons that people value differently. It is especially helpful for patients facing decisions about newly diagnosed conditions, patients with chronic diseases and patients and families facing end-of-life decisions. 5. How much does Decision Support cost me? Decision Support is available to you at no additional cost as part of your HealthPartners plan. 6. Doesn't a good doctor already do this? Why is a special process needed? Healthcare providers don't always know what your values and personal preferences are. Decision Support ensures that you and your doctor have the information you need to choose an option that reflects your values. 7. What is the basis for HealthPartners approach to Decision Support? HealthPartners offers Decision Support tools and resources based on the Ottawa Personal Decision Guide, which is developed by the Ottawa Health Research Institute. The Ottawa Personal Decision Guide helps you through five steps: Clarify the decision and your options. Identify your values. Recognize influences. Understand your decision-making needs. Plan your next steps. 8. How is Decision Support used at HealthPartners? Decision Support is provided at many points across your experience with HealthPartners, including nurse navigators, health coaches, care managers and case managers, as well as social workers, nurses and doctors at HealthPartners clinics and Regions Hospital. 9. What constitutes a "good" patient decision? At HealthPartners we believe a good patient decision is: informed supported by the best available evidence compatible with the patients values made in consideration of the patient preferences made after consideration of pros and cons practical


	To speak with a member advocate for support in making important decisions, contact member services at 952-883-5000. A member service representative will help connect you to the best resource to meet your needs.