For nearly half a century, HealthPartners has been setting the standard for quality care and service. Much has changed in the last 50 years but our mission and vision remain relevant and compelling today. They continue to guide our work, shape our thinking and set our path for the decisions we make every day.
Our values reflect our culture, our beliefs and our work. They are the result of close collaboration between our consumer Board of Directors and our HealthPartners staff about the kind of organization we are and want to be.
These are more than just words, they are who we are and where we are headed. They show us how we contribute as individuals to a whole that is better than anything we can achieve alone.
Our mission: Why we are here
Our mission is to improve the health of our members, our patients and the community.
Our vision: Where we are headed
We will be the best and most trusted provider of healthcare, health promotion, healthcare financing and healthcare administration in the country.
We will transform healthcare by delivering outstanding care and service that is:
Patient/member centered
Timely
Effective
Efficient
Equitable
Safe
Our Values: Who we are
Our values reflect HealthPartners at its best. They guide our actions each day as we strive to achieve our mission and vision.
Passion We are deeply committed to the work we do and the people we serve.
Above all else, we are mission driven. It is our belief in mission and community that make us passionate and energetic about providing the best care and service. We take initiative and go beyond what is expected. We do what we do because it makes a difference in the lives of the patients and members we serve. Regardless of whether we work directly with patients and members or support others in doing so, it is the soul of the work that drives us. It is the mission that brings us together and makes us strive to do our best each day.
Integrity We are open and honest in all of our actions.
We are trustworthy and ethical. We believe honesty and integrity are essential to our success. We see this as the responsibility of each of us, and we use our ethics to guide both big and small decisions that each and every one of us make throughout the day. We all play a role. We are accountable and create an environment in which we raise issues knowing it is safe to do so. We acknowledge and learn from mistakes.
Teamwork We work together to achieve excellent results.
We are focused on team-based care and service because we know it provides the best outcomes for patients and members. We seek to provide perfect care and service. To that end, we see problems as something to take responsibility for and solve. We seek new ideas. We work in teams toward common goals. Honest and constructive input is not only sought but also expected. We value the contributions that each team member makes regardless of level or title.
Respect We respect all and embrace and value diversity.
We recruit and retain a diverse staff. We create a safe and welcoming environment in which employees are trusted and respected for the contributions they make to the organization and our mission. We create an environment in which one can raise and discuss difficult issues - an environment that is tolerant of different ideas. We always treat our members and patients with respect. We use two-way communication and seek first to understand. We are committed to serving. We believe in a work/life balance and pay attention to the whole person.
