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Member Services
Member Services is your one-stop shop for information on your health plan benefits, claims, account balances, provider network searches and more! Nine of 10 issues are resolved with the first call, and if we don't have an immediate answer, we'll get back to you at your convenience. You can even ask for any Member Services representative by name or request an interpreter.
Talk to a Member Services representative Monday - Friday, 7 a.m. - 7 p.m., CST, by calling 952-883-5000, 1-800-883-2177 (toll free), or 952-883-5127 (TTY).
HealthPartners® Nurse NavigatorSM program
When you need help navigating through complex health and insurance issues call our nurse navigators. With one phone call, you'll be connected with experienced nurses who are specially trained to guide you through networks, benefits, plan selection and decision support to ensure you get the most from your coverage.
Nurse navigators are available Monday - Friday, 7 a.m. - 7 p.m., CST. Call 952-883-5000, 1-800-883-2177 (toll free), or 952-883-5127 (TTY).
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CareLineSM nurse line for after hours medical care.
When you need help, you can depend on CareLineSM, a free phone service staffed with registered nurses who can answer your questions and discuss treatment options any time, any day.
You can talk to a CareLineSM nurse by calling 612-339-3663, 1-800-551-0859 (toll free), or 952-883-5474 (TTY).
 BabyLine phone line for pre- and post-pregnancy care.
For help during and after your pregnancy, call BabyLine, a telephone service staffed by specially trained Ob/Gyn nurses who focus on expectant and new parents, up to six weeks after delivery.
BabyLine is available 24/7, 365 days a year at 612-333-2229 or 1-800-845-9297 (toll free).
Behavioral Health Personalized Assistance Line (PAL)
Mental health and chemical health concerns can be sensitive and difficult issues. Our Personalized Assistance Line (PAL) is staffed with professionals who can help answer questions and guide you through your behavioral health network, benefits and services.
PAL is available Monday - Friday, 8 a.m. - 5 p.m., CST, at 952-883-5811 or 1-888-638-8787 (toll free).
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