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Member Services
Member Services is your main resource for information on your health plan benefits, claims, account balances, provider network searches and more! Nine of 10 issues are resolved with the first call, and if we don't have an immediate answer, we'll get back to you at your convenience. You can even ask for any Member Services representative by name or request an interpreter.
HealthPartners® Nurse NavigatorSM program
When you need help navigating through complex health and insurance issues call our nurse navigators. With one phone call, you'll be connected with experienced nurses who are specially trained to guide you through networks, benefits, plan selection and decision support to ensure you get the most from your coverage.
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CareLineSM nurse line for after hours medical care.
When in need you can depend on CareLineSM, a free phone service staffed with registered nurses who can answer your questions and discuss treatment options after normal clinic hours.
 BabyLine phone line for pre- and post-pregnancy care.
For the best service during and after your pregnancy call BabyLine, a telephone service staffed by specially trained Ob/Gyn nurses that focus on expectant and new parents, up to six weeks after delivery.
Behavioral Health Personalized Assistance Line (PAL)
Mental health and chemical health concerns can be sensitive and difficult issues. Our Personalized Assistance Line (PAL) is staffed with professionals who can help answer questions and guide you through your behavioral health network, benefits and services.
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